Refund policy

Natural Riders Return & Refund Policy

We want you to be happy with your Natural Riders purchase. If there is a problem with your order, please contact us through the Contact page on our website.

Change of Mind

If you change your mind, please contact us within 14 days of receiving your order. Items must be unused, unworn, unwashed and in their original condition.

Approved change-of-mind returns are returned at the customer's cost. Original shipping charges are not refundable for change-of-mind returns.

Clothing & Sizing

Please check your size carefully before ordering. If you need to exchange an unworn and unwashed item for another available size, contact us within 14 days of receiving it. Return shipping costs for a change of size are normally the customer's responsibility.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible and provide your name, order number and details of the problem. Photos may be requested so we can resolve the issue.

Where required by applicable consumer law, we will provide an appropriate remedy, which may include a repair, replacement or refund. Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or other rights that cannot legally be excluded.

Refunds

Once an approved return has been received and inspected, we will advise you of the outcome. Approved refunds will be returned to the original payment method. Your bank or payment provider may take additional time to process the refund.

International Orders

Customers outside New Zealand should contact us before returning an item so we can provide return instructions. International return postage for change-of-mind or sizing exchanges is the customer's responsibility.

Natural Riders
One Community. Many Roads.